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Privacy Policy

Updated on 7 May 2018.

THANK YOU FOR VISITING OUR SITE

This site is operated by the Crystal Palace Festival Group CIC, the “Operator” (registered office address at Greystoke House, 80–86 Westow Street, London, SE19 3AF).

We operate with openness, honesty, integrity and in compliance with the law.  We are committed to protecting and respecting your privacy. Whenever you provide us with personal information we will treat your information in accordance with the law and this privacy policy. In particular, we will:

  • Collect information fairly
  • Let you know how we will use it
  • Keep information secure

Any changes we make to this privacy policy will be posted on this page, so please check back from time to time.

1. Your data

“Your data” means any data about you from which you can be identified such as your name, address, telephone number, email address, financial details or other data which you may disclose to us via this website (the “Site”) at any time.

2. When do we collect your data?

 We collect your information in a number of ways, which include:

  • When you sign up via our email newsletter which sends you information about the Crystal Palace Festival, our related events and activities (including our fundraising activities), our campaigns, supporters and beneficiaries
  • Processing a donation that you have made
  • Managing and using any contributions you provide to us, whether via the site or otherwise for our activities
  • Dealing with entries into competitions
  • Processing volunteer registrations
  • Conducting audience research
  • Processing a job application
  • Responding to correspondence you have sent to us.

4. How we use your data

We’ll only use your personal data on relevant lawful grounds as permitted by the EU General Data Protection Regulation (from 25 May 2018)/UK Data Protection Act and Privacy of Electronic Communication Regulation.

We will use your data to provide the services for which you have provided the data, to analyse Site usage, in order to develop and improve the Site and to provide a better service to you.

With your express consent we may also use your data for marketing and promotional purposes.

We may use your email address or phone number, to contact you regarding administrative matters or notices.

We may use your data to contact you about volunteering.

We may also use your data to deal with any enquiries made by you to resolve disputes and to troubleshoot problems.

5. Disclosure of your data to third parties

With your express consent we, and if applicable, our partners or other trusted third parties may use your data for marketing, market research, promotions and related purposes.

We may also pass your data to other parties as follows:

  • to our employees and agents to carry out the analysis referred to above, to administer your account and the products and services provided to you by us or our agents now or in the future
  • to the Police, regulatory bodies, legal advisers or parties whose request we reasonably consider to be justified in connection with any alleged criminal offence, any suspected breach of the our Terms of Use or any other abuse of our services by you.

If you have previously given your consent to our passing your data to third parties and would like us to stop doing so, please post your written request to: Attn Crystal Palace Festival Group CIC, Greystoke House, 80-86 Westow Street, London, SE19 3AF.

Your request must include your name, email address, postal address and phone number. Written requests sent by post must also be signed. Please allow seven working days for us to process your request.

 6. How do we protect your data?

We use industry standard efforts to safeguard the confidentiality of your data. All the data collected by us is stored in encrypted cloud services. All data we transfer is transferred via password protected files. However, please keep in mind that the internet and the World Wide Web are not secure mediums.

 7. Links to other websites

The Site contains links to other websites, for example links from sponsors and partners. We are only responsible for the privacy practices and security of this Site which we control. We are not responsible for the privacy policies, content or security of any linked websites. We recommend that you check the privacy and security policies of each and every website that you visit through our Site.

 8. Notification of changes to the Privacy Policy

We reserve the right to change the policy from time to time. The date of any change will be noted at the top of the page. Any such changes will be posted on this page, so that we can keep you informed of our information collection practices. However, we encourage users to be responsible about their privacy and recommend that you consult this page frequently so that you are aware of our latest policy and can update your preferences if necessary. Your continued use of this Site shall constitute your acceptance of any revised privacy policy.

9. Unsubscribing and amending your data

You can unsubscribe from any marketing emails we send at the bottom of each email.

You are entitled by law to find out what data of yours we hold. You have the right to receive a copy of the data we hold about you.

You can also amend or remove information you give us via the Site or via donations at any time. You can do this by writing to us at: Attn Crystal Palace Festival Group CIC, Greystoke House, 80-86 Westow Street, London, SE19 3AF.

11. Children

 If you are under 16, please make sure you have your parent or guardian’s permission before you provide us with any personal information. Children under 16 must not provide us with personal information without this permission.

12. Cookie Policy

Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you.

If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in.

a) What is a cookie?

A cookie is a small, often encrypted text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It is used to help users navigate websites efficiently and perform certain functions.

b) What cookies are used on this website?

i) Compliance cookies

This cookie allows us to know whether or not you have given consent to the use of cookies and therefore do not need to be presented with this consent request message again

ii) Analytics cookies

These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics.

iii) Third party cookies

These cookies may be set through our website by other companies. Data may be collected by these companies that enable them to serve up adverts on other sites that are relevant to your interests.

iv) Session cookies

These cookies store temporary information to enable site functionality. They are automatically deleted when you close your browser.

v) Functional cookies

These are cookies used for core site functionality.

c) How to configure your cookie preferences

Every browser program (such as Internet Explorer, Firefox, Safari, Google Chrome etc) provides the ability for the user to configure their preferences. Refer to the help section of your particular browser to find out how to configure your own preference.

d) Frequently asked questions about cookies

i) What has changed and how does it affect me?

We have always used cookies to create the most secure and effective website for our customers. As part of a change in legislation, all websites are now required to provide additional information on what cookies are, how they are used and what benefits they bring. These changes will not affect the way in which you currently use our website.

ii) Do I need to accept cookies?

The current changes to our website simply explain what cookies are, how we use them and what benefits they bring. You are not currently required to do anything, other than read our Cookie Policy to understand these changes.

iii) Do cookies mean I could get cold calls or emails?

We never use the data gathered through cookies to contact you via post, email or phone.

iv) Can cookies allow others access to my computer’s hard drive?

The cookies we use cannot look into your computer, smart phone or web-enabled device and obtain information about you or your family or read any material kept on your hard drive.

v) If I use a public computer, will someone be able to get my details from the cookies?

Our cookies cannot be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer may have visited a certain website.

More information about cookies can be found on www.allaboutcookies.org

 13. Contact us

If you have any comments or questions about this privacy policy, the practices of this Site, or your dealings with this Site, please send a letter to:

Attn: Crystal Palace Festival Group CIC, Greystoke House, 80-86 Westow Street, London, SE19 3AF.

 By registering on or by otherwise using the Site, you expressly consent to the use of your data in accordance with this Privacy Policy.

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