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Accessing the Crystal Palace Festival park event on 15 and 16 June

Welcome to the Crystal Palace Festival and we hope our guide to accessibility ensures you have a fun and relaxed event with your friends and family. We look forward to seeing you at the 2019 festival.

The festival is free to enter so you do not need to book any tickets.

If you have any further queries please contact us at access@crystalpalacefestival.org. You can also write to us at:

Crystal Palace Festival Group CIC, 80-86 Westow Street, London, SE19 3AF

We will answer phone and email messages within two days.

1. The event site

 1.1 Entrances

 There are two site entrances – one at the corner of Anerley Hill and Crystal Palace Park Parade and one to the left of the bus station off Crystal Palace Park Parade.

Please click here to see a site map. The site is much smaller than in 2018 and 2017 so distances are very short. There are hard standing paths all the way through the site without steps so the site is wholly accessible. However parts of the site are on grassy areas and these can be difficult to navigate in a wheelchair. But there is hard standing in sight of our music stage – it is gravelly not concrete or tarmac. Other stages and tents:

  • The Talks Tent is located 50m from hard standing
  • The Workshops Tent and Healing Arts Tent are located 30m from hard standing

1.2 Car parking

Car parking is available in Crystal Palace Park off Ledrington Road. However these spaces are public spaces so we advise you arrive early if you wish to park your car there. There are no parking spaces onsite as it is a small site.

2. Travel Guide

The Crystal Palace Festival is well served by public transport with a railway station and bus station very close to the festival site. Click here to see directions to Crystal Palace.

Crystal Palace railway station is 1000m from the main site entrance on Anerley Road. The railway station is fully accessible with lifts.

Crystal Palace bus station is beside a site entrance on Crystal Palace Park Parade.

Please click here for a map of the park and the surrounding area.

4. Arrival Guide

The site opens at 12pm on Saturday 15 June and closes at 9pm.

It opens again at 12pm on Sunday 16 June and closes at 8pm.

There may be queues when you arrive. Please let a festival steward know if you need assistance to access the site e.g. if you are not able to queue for a long time. There are stewards and security staff to guide you onsite. Please make yourself known to our festival stewards if you need access quickly.

5. Toilets

Accessible toilets are provided onsite at all toilet locations. There is an accessible toilet at the foot of the viewing platform. All toilets are on hard standing and are clearly marked on the festival site map.

6. Medical and Welfare

First aid staff are onsite all at times. If you need assistance then please inform a steward or a member of the security team and a member of the first aid team will come and assist you. The Welfare Tent is located near the main stage arena and has clear signage.

7. Access to Performance

We are not able to offer British Sign Language, captioning or audio description in 2018.

8. Assistance Dogs

Assistance dogs must be trained by a charity affiliated to Assistance Dogs UK. Dogs must be kept on a lead at all times. There is a respite area provided onsite and this is clearly marked on the festival site map.

9. Strobe Lighting

Strobe lighting is not planned for this show.

10. Large print format

The information sheet is available large print format on request. Please email access@crystalpalacefestival.org to request a copy.

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