Accessibility

Accessing the Crystal Palace Festival

17 and 18 September 2022

Welcome to the Crystal Palace Festival and we hope our guide to accessibility ensures you have a fun and relaxed event with your friends and family. We look forward to seeing you at the 2022 festival.

If you have any further queries please contact us at info@crystalpalacefestival.org. You can also write to us at:

The Great North Wood Collective, 19 Pittville Gardens, London, SE25 4DJ

We will answer phone and email messages within two days.

The Festival Hubs

There are four Festival Hubs which are free to enter for all and no tickets are required. These are operated by the Festival charity team.

Westow Street Green – Community Hub

There will be a ramp on Westow Street beside the water fountain outside Sainsburys which is suitable for wheelchair access.

The ground on the green is grassy but fairly even. The green is very small in size and the front of the audience space is just 4 metres from the entrance and exit.

If you need help accessing or exiting the green please ask our gate stewards who will be wearing high vis vests.

There are no toilets on the green but there is a disabled toilet at the Phoenix Community Centre adjacent to the green.

Crystal Palace Park Gardens – Family Art Hub

Access to the gardens is via Boundaries Gate at the corner of Crystal Palace Parade and Anerley Hill.

This entrance is off a public footpath and there is a path running through the gardens so there is hard standing access through the site.

The workshops and performances are off the path on grass and the distance is no more than 4 metres. If you are in a wheelchair and require assistance to get onto the grass please alert one of our stewards in high vis vests.

There are no toilets on site. The nearest disabled access toilet is at Westow House on the opposite side of Crystal Palace Parade and this is open to the general public.

The Brown & Green stage

This stage is outside the Brown & Green café at the junction of Church Road and Belvedere Road.

There is hard standing throughout but it is a small area for audience members. If you need assistance please alert one of our stewards in high vis vests and they can assist you in finding a space to enjoy the performances.

There are disabled toilets inside the café and across the road at The White Hart and The Alma open to the general public.

Antenna Studios Music Stage and Eco Hub

There is hard standing all the way down Haynes Lane and around to Antenna Studios and this is very even.

There is hard standing in the Haynes Lane yard where the Eco Hub is based but this is quite uneven so if you are a wheelchair user you may need assistance to access the yard.

There are no disabled toilets in the area. The nearest disabled access toilets will be at the Phoenix Community Centre on Westow Street.

Other venues

There are several other venues taking part in the Crystal Palace Festival. These are not managed by the Festival charity team but by the staff at each venue so please do ask them for assistance if you need it.

A L’etage 2, 4 Westow Hill

The shop is accessible with help from staff as there is a step at the front door.

Westow House, 79 Westow Hill

The downstairs of this venue is fully accessible with a disabled toilet all on the same level. All music gigs are downstairs or in the garden. The South London Makers Market is upstairs however and is not accessible for wheelchair users.

Coopers Palace, 58-60 Westow Hill

This venue is fully accessible with a disabled toilet on the ground level.

ClayKilnCraft, 20 Church Road

This venue is fully accessible with a disabled toilet on the ground level.

The Faber Fox, 25 Westow Hill

This venue is partially accessible with a disabled toilet on the ground level. Please ask staff for assistance if you wish to sit on the terrace.

Travel Guide

The Crystal Palace Festival is well served by public transport with a railway station and bus station.

Crystal Palace railway station is 450m from the site entrance to our Family Art Hub via the park entrance on Anerley Road. The railway station is fully accessible with lifts.

Crystal Palace bus station is 700m from our Family Art Hub via the park entrance on Anerley Hill at Boundaries Gate,

Please click here for a map of the Festival including public transport hubs.

Arrival Guide

The hubs all open at 12pm on Saturday 17 September and on Sunday 18 September. Please arrive early to ensure you have a comfortable ingress to the site.

There are stewards to guide you onsite. Please make yourself known to a steward if you need any assistance getting on or off site.

Medical and Welfare

First aid staff are onsite all at times at the Family Art Hub. If you need assistance then please inform a steward and a member of the first aid team will come and assist you.

Access to Performance

We are not able to offer British Sign Language, captioning or audio description in 2018.

Assistance Dogs

Assistance dogs must be trained by a charity affiliated to Assistance Dogs UK. Dogs must be kept on a lead at all times.

Strobe Lighting

Strobe lighting is not planned for these events.

Large print format

The information sheet is available large print format on request. Please email info@crystalpalacefestival.org to request a copy.