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Information

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Festival Information

Where is the Festival held?

The main festival park site is in the heart of Crystal Palace Park just 2 minutes walk from the Crystal Palace railway station and bus station.

Other smaller events happen in the local area all festival week on 11–17 June. Please visit the event page for directions.

Can I see the programme as a whole?

Yes – click here to download a full festival guide and here for the Programme at a Glance.

Where can I get a map of the whole Festival?

Click here for directions and maps. Please click here for a map of the Crystal Palace Park festival site map.

Are there any cashpoint machines on site?

Yes – there are ATMs on site.

Is there drinking water onsite?

Yes – there are three public drinking water locations onsite. They are indicated on the festival park map or please ask a steward for their location.

Where can lost property be reclaimed?

All found items are handed into the Welfare Tent, so there is a possibility that lost items will be located there.

Do you have any age restrictions for festival visitors?

No – but children under 14 must be accompanied by an adult. Wristbands for children will be available as you enter the park site which you can write your phone number on.

Are dogs allowed onsite?

Yes – but they must be kept on a lead and under control.

Can I bring chairs onsite?

Yes – folding camping chairs are allowed but please be aware of other festival visitors and don’t take up huge areas of ground in the busier areas such as nearer to the main stage.

What if it rains?

We’ll be going ahead come rain or shine, so do check the weather forecast so you can dress appropriately.  There are lots of inside spaces to explore too so don’t let the weather put you off!


Directions and transport

Please click here for a Google map of the Crystal Palace area showing the location of railway and bus stations.

How can I get to the Festival by London Overground?

Crystal Palace is 31 minutes from Shoreditch High Street and 16 minutes from West Croydon on the Overground. Please click here for routes to Crystal Palace railway station.

How can I get to the Festival by rail?

Crystal Palace is just 30 minutes from London Victoria and London Bridge by train and is well served by bus routes. Please click here for all rail routes to Crystal Palace railway station.

How do I get to the Festival by bus?

Please click here for all bus routes to Crystal Palace

Can I drive to Crystal Palace Park and park onsite?

There is no parking onsite for the public. We strongly encourage visitors to walk or cycle if they live nearby or take public transport to the Festival. Parking is restricted in the roads around the park so public transport really is the best option!

Is there a drop off point?

There is a drop off/pick up location at the park entrance on Anerley Road but only for people with mobility issues.


Accessibility

Is the Festival accessible?

Yes – please click here to go to our comprehensive accessibility guide.


Food and drink

Can I bring food onsite?

Small amounts of food area allowed however there are lots of stalls with gorgeous food from around the world for you to choose from onsite so bring your appetite!

What kind of food is available to buy onsite?

We have chosen a range of reasonable priced vendors to suit every taste and choice. You can see the choice of vendors here by choosing the Food & Drink filter.

There will be plenty of vegetarian choices and some vegan food. There is food from all around the world and plenty of ice-cream and slush type vendors. There are also coffee vendors. If you have a certain dietary requirement, please speak directly to our food vendors.

Can I bring alcohol onsite?

No – we have several bars on site. Along with a very few other ‘rules’, including that no glass will be allowed at all (so plastic bottles containing soft drinks only please!), please also be aware that we will be conducting bag searches on entry, and that ultimately, we do reserve the right to refuse admission.

How old do you need to be to buy alcohol at the Festival?

We operate a Challenge 25 policy. If you are lucky enough to look under 25, our bar operators may ask you to prove your age when attempting to buy alcohol as part of our Challenge 25 Alcohol Policy.

Any one of the following is considered an acceptable form of ID:

  • Passport (not a photocopy). Foreign passports are acceptable if in suitable condition and include a photograph.
  • Full or provisional photo card driving license issued by the DVLA.
  • Proof Of Age Card – the card must be part of the PASS scheme and carry their hologram.

If you are under 18 you are committing an offence if you attempt to buy alcohol. Similarly, anyone purchasing alcohol for someone under 18 is committing an offence.


Ticket information

We are a free non-ticketed event so you do not need a ticket. However there may be long queues at times as we have a limited capacity for the site. Please arrive early if you want to be sure of admission. The site opens at 11am and the event finishes at 9pm,.


Safety and welfare

What are your care and safety arrangements for the Festival?

We take your care and safety and the security of the event extremely seriously. There will be SIA security on each gate and bag searches will be in operation. Police patrols will also be present at the event.

Further searches may be carried out at the entrances to the event at the discretion of the security team, and the team reserves the right to confiscate items that may cause danger or disruption to the event. Illegal and anti-social behaviour will not be tolerated and will lead to ejection. Incidents of crime and disorder will be reported to the police.

Our teams of stewards and trained, licensed security are provided for your safety and comfort. Sometimes due to large crowd surges, entrance to / exit from the event may be halted for some time, so please heed instruction to ensure your safe entrance to / exit from the event. Our security team will have body CCTV cameras in operation across the whole event site for everyone’s safety and wellbeing.

There is low crime rate at our event and we want to keep it that way. Please try to bring minimal valuables to the event and take special care with phones and purses or wallets; it’s easy to get careless when you are having a good time!

How do you manage the welfare of lost young people or vulnerable adults?

Please take responsibility for the young people in your group. Event sites can be disorientating and mobile phone power and signal is not guaranteed, so please make arrangements for a meeting point in case your party gets separated.


About the organisers

How is the Festival staffed and organised?

The Festival is mainly run by a team of dedicated volunteers who make up the board and an organising team, our Production Manager and Volunteer Co-ordinator and the Festival Director. Volunteers are also recruited to steward and manage the free event in Crystal Palace Park.

Please click here to see the current board members and freelance staff profiles.

How are the funds used?

You can find out more about how we fund the Festival here.


Getting involved

Can I get involved as a volunteer?

Yes! Please read our volunteering page for information on how to get involved.

Can I trade or perform at the festival?

We have now finalised our programme for the 2018 event.

Trader applications are now closed for 2018.

Please join our mailing list here to find out about opportunities at the 2019 festival.


Any other questions or feedback

Please visit our Welfare Tent or speak to one of our stewards.

Alternatively please contact us.

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